Top Sales Call Recording Solutions for 2024

Top Sales Call Recording Solutions for 2024

Updated August 4, 20263,588 words10 tools compared

Sales call recordings are no longer optional—they're essential for training, compliance, and improving team performance. Whether you're a seed-stage startup or scaling to Series B, capturing and analyzing customer conversations directly impacts your win rates and customer satisfaction scores.

But finding the right call recording solution means balancing ease of setup, integration capabilities, storage costs, and compliance requirements. Some tools focus purely on recording, while others embed call analytics and AI-powered insights. This guide reviews 15 top sales call recording platforms, comparing their pricing, features, and ideal use cases so you can make an informed decision without wasting time on tools that don't fit your workflow.

Quick Comparison

ProductBest ForStarting PriceRatingKey Feature
AircallCall center teams with high call volumeCustom pricingRead reviews on G2 →AI call summaries and real-time coaching
HubSpot Sales HubGrowing teams using HubSpot ecosystem$50/user/moRead reviews on G2 →Native call recording with CRM integration
Zoho CRMBudget-conscious teams needing integrated recording$20/user/moRead reviews on G2 →Call recording built into affordable CRM
CopperSmall teams using Google Workspace$25/user/moRead reviews on G2 →Gmail-native call recording
Monday CRMTeams preferring visual project management$99/month (base)Read reviews on G2 →Flexible CRM with call recording add-ons
Slack Sales ElevateTeams already on Slack$50/user/moRead reviews on G2 →Native Slack integration for call insights
Salesforce EssentialsSmaller Salesforce users$165/monthRead reviews on G2 →Salesforce-native recording capabilities
PodioTeams using Podio as primary hub$9/user/moRead reviews on G2 →Call recording with flexible workflows
HubSpot SequencesSales teams focused on outreachIncluded in Sales HubRead reviews on G2 →Automated sequences with call tracking
SuperhumanHigh-volume email-first salespeople$30/user/moRead reviews on G2 →Email productivity with meeting recording
HubSpot Operations HubOperations teams managing data quality$50/user/moRead reviews on G2 →Call recording with workflow automation
Verifone CRMPayment-processing focused businessesCustom pricingRead reviews on G2 →Integrated payment and call tracking
StreakGmail power users$49/user/moRead reviews on G2 →Gmail-embedded CRM with recording
KlaviyoE-commerce and subscription businesses$20-$1,350/moRead reviews on G2 →Customer data with communication recording
Notion CRMTeams using Notion as primary workspace$10-$20/user/moRead reviews on G2 →Customizable CRM with basic call tracking

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Detailed Reviews

In-depth analysis of each platform to help you make the right choice.

#1

Aircall

Top Pick

Best For: Sales teams, customer success, and call centers with high call volume and need for AI-powered analytics

Aircall is a dedicated call center platform that excels at recording, analyzing, and optimizing sales conversations. Built specifically for teams handling high call volumes, it provides AI-powered call summaries, real-time coaching, and seamless integrations with your existing CRM. For startup teams scaling their outbound sales or customer success operations, Aircall removes friction from call management while providing actionable insights that improve team performance.

Pricing: Custom enterprise pricing; pricing scales with call volume and team size. Request demo for exact quote.

Key Features

  • AI call summaries and transcription
  • Real-time coaching and alerts
  • Call recording and quality monitoring
  • Native integrations (HubSpot, Salesforce, Slack)
  • Compliance-ready with encryption

Pros

  • +Exceptionally clear audio quality and reliable recording
  • +AI summaries save 10+ hours per week on manual note-taking
  • +Real-time coaching alerts let managers catch issues mid-call
  • +Supports multiple dialing modes (softphone, mobile, browser)
  • +Strong compliance features for regulated industries

Cons

  • -Custom pricing means budget surprises without upfront quotes
  • -Steeper learning curve than simpler recording tools
  • -International calling can have variable reliability

Verdict

Aircall is the top choice for sales teams that need enterprise-grade call recording with built-in analytics. If you have the budget and handle significant call volume, Aircall's AI features pay for themselves through improved coaching and faster deal cycles.

#2

HubSpot Sales Hub

Best For: Growing teams already invested in HubSpot; companies prioritizing ecosystem consolidation

HubSpot Sales Hub integrates native call recording directly into the platform most growing startups already use. You get call recording, automatic transcription, and deal tracking all in one interface without juggling separate tools. For founders and sales leaders using HubSpot, adding call recording is a natural fit that requires zero additional setup or training.

Pricing: $50/user/month (Professional tier); includes call recording, transcription, and CRM features

Key Features

  • Native call recording and transcription
  • Automatic deal stage tracking from calls
  • Call library and searchable transcripts
  • HubSpot ecosystem integrations
  • Mobile call recording

Pros

  • +Zero additional integrations needed if you use HubSpot
  • +Call recordings automatically linked to contact records
  • +Transcription quality is strong for English-language calls
  • +Included in standard HubSpot plans—no separate licensing
  • +Mobile app lets reps record calls from anywhere

Cons

  • -Call recording quality depends on VoIP setup
  • -Transcription accuracy drops for thick accents or background noise
  • -Limited AI coaching features compared to Aircall
  • -Custom fields and reporting require HubSpot expertise

Verdict

HubSpot Sales Hub is the pragmatic choice for early-stage teams already using HubSpot. You get functional call recording without adding vendor overhead, though if advanced analytics are critical, Aircall might deliver more insight per dollar.

#3

Zoho CRM

Best For: Budget-conscious teams, bootstrapped startups, companies requiring multi-language transcription

Zoho CRM bundles call recording into one of the most affordable CRM platforms available. At $20/user/month, you get recording, transcription, and full CRM functionality—making it ideal for resource-constrained teams that need a complete solution without paying enterprise prices. Zoho's value proposition is straightforward: all-in-one capability at a startup-friendly price point.

Pricing: $20/user/month (Standard tier) includes call recording; includes up to 100 call recordings per user monthly

Key Features

  • Call recording and transcription in 25+ languages
  • Call analytics and quality scoring
  • Automatic call logging to contact records
  • Mobile recording via Zoho app
  • Integration with Zoho ecosystem (Desk, Books, Campaigns)

Pros

  • +Lowest cost of entry for full-featured CRM with recording
  • +Excellent multi-language transcription support
  • +Call quality scoring helps identify training opportunities
  • +Strong data security and compliance (GDPR, ISO 27001)
  • +Unlimited users on some pricing tiers

Cons

  • -User interface can feel dated compared to newer platforms
  • -Transcription accuracy lower than HubSpot or Aircall for English
  • -Customer support response times are slower
  • -Mobile app is functional but not polished

Verdict

Zoho CRM wins on price and completeness for early-stage teams. If budget is tight and you need a true all-in-one solution, Zoho delivers. Expect to invest slightly more time learning the platform, but the financial savings are significant.

#4

Copper

Best For: Google Workspace teams, small sales organizations, Google-first companies

Copper is a Google Workspace-native CRM that records calls directly within your existing Gmail and Google Calendar workflow. If your team already lives in Google Workspace and wants zero friction in setup, Copper is uniquely positioned to deliver call recording without requiring new authentication or tooling. It's ideal for small teams that don't want another login screen.

Pricing: $25/user/month (Professional tier); includes call recording and transcription

Key Features

  • Gmail and Google Calendar integration
  • Automatic call logging from Gmail
  • Voice transcription with keyword search
  • Mobile call recording
  • Activity timeline view

Pros

  • +Minimal setup—works immediately with Google accounts
  • +Calls recorded and logged directly to Gmail contacts
  • +Lightweight interface doesn't require extensive training
  • +Strong Gmail search integration for finding past calls
  • +Affordable relative to enterprise CRM solutions

Cons

  • -Limited reporting and analytics compared to Salesforce or HubSpot
  • -Call recording only works within Copper's ecosystem
  • -Transcription quality is adequate but not best-in-class
  • -Less suitable for complex sales processes requiring heavy customization

Verdict

Copper is the right choice if your team is all-in on Google Workspace and wants call recording with zero friction. It's not designed for complex sales ops, but for small, focused teams it eliminates vendor bloat and delivers simplicity.

#5

Slack Sales Elevate

Best For: Remote sales teams already using Slack, companies prioritizing chat-first workflows

Slack Sales Elevate brings call recording directly into Slack, Slack's dedicated sales tool for remote teams. This matters because modern sales teams spend all day in Slack anyway. Recording calls and sharing insights without context-switching to another app improves adoption and keeps conversations where your team already works. For Slack-native companies, this is a natural fit.

Pricing: $50/user/month; includes call recording, meeting insights, and Slack integration

Key Features

  • Native Slack integration for call insights
  • Automatic call recording and transcription
  • Real-time meeting notes in Slack
  • Deal and activity tracking in Slack
  • Mobile calling and recording

Pros

  • +Zero context-switching for teams living in Slack
  • +Call insights and summaries shared directly to team channels
  • +Mobile-first app works well for distributed teams
  • +Integrates with major CRM platforms
  • +Slack-based workflows feel native to remote teams

Cons

  • -$50/user/month is higher than some CRM alternatives
  • -Transcription is good but not superior to Aircall or HubSpot
  • -Limited customization relative to dedicated CRM platforms
  • -Best value if team is all-in on Slack

Verdict

Slack Sales Elevate makes sense if your entire team uses Slack as the center of your workflow. The embedded nature of call recording and insights means better adoption than bolting on a separate tool, but you're paying for the Slack-first convenience.

#6

Salesforce Essentials

Best For: Small teams requiring Salesforce ecosystem, companies planning Salesforce scale

Salesforce Essentials is Salesforce's answer to the growing demand for affordable CRM solutions. It includes call recording and is designed for small to mid-sized teams that need Salesforce's power without enterprise pricing. If your company already uses or plans to use Salesforce, Essentials makes sense as an entry point with native recording functionality.

Pricing: $165/month for first 5 users; includes call recording and basic automation

Key Features

  • Call recording and transcription
  • Mobile app for remote calling and recording
  • Automatic activity logging
  • Salesforce native reporting and dashboards
  • Data security and compliance

Pros

  • +Salesforce quality and reliability at smaller price point
  • +Robust reporting once team gets comfortable with platform
  • +Excellent compliance and data security
  • +Scales with company growth to full Salesforce
  • +Strong third-party app ecosystem

Cons

  • -Salesforce has a steep learning curve for small teams
  • -Setup and customization often requires consultant or Salesforce admin
  • -$165/month base is pricier than Monday or Podio for small teams
  • -Overkill for truly small teams (under 5 reps)

Verdict

Salesforce Essentials is worth considering if you plan to scale with Salesforce long-term. For a small startup with no Salesforce experience, you'll spend weeks getting comfortable. But if you're confident in your growth trajectory, it's a solid foundation.

#7

Monday CRM

Best For: Visual-first teams, companies using Monday.com for operations, teams preferring flexibility in tooling

Monday CRM takes a visual, kanban-style approach to managing sales pipelines and includes call recording capabilities. Unlike traditional CRM row-and-column layouts, Monday's card-based interface appeals to teams that think visually about their deals. Call recording is available through integrations, making Monday a flexible option for teams that want choice in how they approach sales ops.

Pricing: $99/month for base plan; call recording available via third-party integrations

Key Features

  • Visual kanban-style deal management
  • Customizable workflows and automations
  • Integration marketplace for recording tools
  • Mobile app for deal updates and calling
  • Timeline and activity views

Pros

  • +Visual interface reduces learning curve for non-technical reps
  • +Highly customizable for unique sales processes
  • +Plays well with other tools via integrations
  • +Strong for teams managing multiple projects alongside sales
  • +Reasonable pricing for flexibility provided

Cons

  • -Call recording not native—requires third-party integration setup
  • -Not as feature-complete as Salesforce or HubSpot on recording
  • -Integrations add cost and complexity compared to all-in-one platforms
  • -Visual approach sometimes limits advanced reporting

Verdict

Monday CRM works best if your team already uses Monday.com or strongly prefers visual workflows. For pure sales call recording, a dedicated platform like Aircall or HubSpot Sales Hub delivers more native functionality.

#8

Podio

Best For: Custom-process-heavy teams, companies treating Podio as primary business hub, cost-conscious startups

Podio is a highly customizable work operating system designed for teams that need flexibility above all else. Call recording can be embedded into Podio workflows, making it useful for companies treating Podio as their central hub. It's affordable at $9/user/month and ideal for founders who want to build custom sales processes without vendor lock-in.

Pricing: $9/user/month (Free tier available); call recording available via integrations

Key Features

  • Fully customizable workspace
  • Flexible automation and workflows
  • Call recording via third-party integrations
  • Mobile app for field teams
  • Integration with Zapier and 1000+ apps

Pros

  • +Most affordable pricing in the CRM space
  • +Extreme flexibility for building custom processes
  • +Works well for non-sales teams managing projects
  • +Great integration ecosystem via Zapier
  • +Low vendor lock-in risk

Cons

  • -Call recording requires external integration setup
  • -User interface is less intuitive than newer platforms
  • -Support quality and speed lag behind HubSpot or Salesforce
  • -Not purpose-built for sales, so sales-specific features are limited

Verdict

Podio is the budget option for teams that value customization and already use Podio for other business functions. If sales-specific features matter more than price, choose a dedicated sales platform instead.

#9

HubSpot Sequences

Best For: Sales teams running outbound campaigns, HubSpot users doing multi-channel outreach

HubSpot Sequences is HubSpot's outbound engagement tool for sales automation. Call recording is included within the Sales Hub ecosystem (it's not a standalone product), making it useful for teams running multi-touch outreach campaigns. Sequences focuses on the full customer journey, not just call recording, but it integrates recording into the broader sales motion.

Pricing: Included in HubSpot Sales Hub ($50/user/month); no additional cost

Key Features

  • Automated multi-channel sequences
  • Call recording and transcription within sequences
  • A/B testing of outreach messaging
  • Performance analytics by sequence
  • Mobile enrollment and execution

Pros

  • +No additional licensing—included in Sales Hub
  • +Integrates calling into broader outreach strategy
  • +A/B testing helps improve messaging
  • +Works across email, calls, and tasks
  • +Good data about what messaging resonates

Cons

  • -Call recording is secondary to sequence management
  • -Limited AI coaching compared to Aircall
  • -More valuable as outreach tool than pure recording platform
  • -Requires Sales Hub subscription ($50/user/month)

Verdict

HubSpot Sequences is valuable if you're running organized outbound campaigns and need call recording as part of that workflow. For teams that just want to record calls, simpler options like Copper or HubSpot Sales Hub alone might suffice.

#10

Streak

Best For: Gmail power users, teams in email-heavy sales cycles, startup sales teams

Streak is a Gmail-embedded CRM that records calls directly within your email workflow. Like Copper, Streak appeals to teams that live in Gmail and want minimal friction. It's particularly useful for sales teams that spend more time in email than in a dedicated CRM interface. Pricing is moderate at $49/user/month for the Professional tier.

Pricing: $49/user/month (Professional tier); includes call recording and CRM features

Key Features

  • Gmail-embedded CRM interface
  • Call recording with Gmail integration
  • Email tracking and open notifications
  • Pipeline management from Gmail
  • Mobile app with full CRM access

Pros

  • +Zero onboarding friction for Gmail users
  • +Calls recorded and tracked directly from Gmail
  • +Light weight doesn't slow Gmail performance
  • +Good email tracking analytics
  • +Affordable relative to enterprise solutions

Cons

  • -Call recording quality depends on VoIP setup
  • -Limited reporting compared to full CRM platforms
  • -Not suited for complex multi-stage sales processes
  • -Transcription is adequate but not best-in-class

Verdict

Streak is ideal if your team is Gmail-native and wants call recording without another platform. For organizations needing robust analytics or complex sales workflows, a dedicated CRM delivers more power.

Frequently Asked Questions about top sales call recording

Call recording captures the audio file of your conversation; call transcription converts that audio into searchable text. Recording is the base feature—having the ability to replay a conversation. Transcription adds value by making calls searchable ("find all calls where the customer mentioned price") and creating permanent records for compliance or training. Most modern platforms include both, but transcription quality varies significantly. AI-powered transcription from Aircall and HubSpot is stronger than simpler tools. For teams handling regulated industries (healthcare, finance), transcription is non-negotiable for compliance documentation.

This depends on your location and the location of the person you're calling. In the US, most states follow one-party consent laws (you only need one person—yourself—to consent to recording). However, California, Florida, Pennsylvania, and a few others require all-party consent, meaning you must inform callers they're being recorded. Many countries (including the EU) have strict two-party consent requirements. Best practice: always inform callers they're being recorded before the conversation starts, either verbally or in your phone system. Most modern platforms let you set automatic disclaimers. If you sell internationally, consult legal counsel about your specific jurisdictions. This is where platforms like Aircall and HubSpot are helpful—they have compliance settings built in.

A typical one-hour call recording in standard quality (8-16 kHz audio) consumes 30-50 MB of storage. So 100 hours of calls = 3-5 GB of storage. Most platforms handle storage differently: some include it in your subscription (HubSpot, Salesforce), others charge separately per GB stored. At scale, this matters. If your sales team makes 50 calls per day averaging 20 minutes each, that's ~3.5 GB per month of storage. Over a year, that's 42 GB. Budget for this when evaluating platforms. RevAlign.io can help you calculate expected storage needs based on your team size and call volume, ensuring you choose a plan that won't hit unexpected overage charges.

Absolutely—this is one of the primary benefits of recording. Sales leaders use call recordings to identify high-performing reps (what questions do they ask?), spot common objection patterns, and coach struggling team members on real conversation examples. Platforms like Aircall with AI coaching take this further, flagging moments where a rep missed a key question or talked too much. Best practice: make reviewing calls a routine part of 1-on-1s. Pick one call per week per rep and discuss it. For distributed teams, many platforms let you clip and share specific moments ("listen to how Jamie handles price objections") in Slack or email. Make sure your platform allows easy clipping and commenting—it makes training adoption much higher. Poor ergonomics around clipping/sharing means recordings stay unreviewed.

Respect the request—stop recording immediately. In practice, this is rare if you've clearly disclosed recording upfront. Most customers expect sales calls to be recorded. However, if someone opts out, document it and continue the conversation without recording. Some platforms let you easily toggle recording on and off, which helps here. The compliance angle: if you promise customers you don't record and they later discover you did, you have legal liability. Transparent upfront disclosure ("This call will be recorded for quality and training purposes") sets expectations correctly and avoids surprises. If your sales process involves many calls where customers opt out, you may need to adjust your approach or platform settings to accommodate that workflow.

Conclusion

Choosing the right sales call recording platform depends on your team size, budget, existing tech stack, and how much sophistication you need in analytics. Aircall leads for teams that need enterprise-grade AI coaching and analytics; HubSpot Sales Hub wins for teams already invested in the HubSpot ecosystem; Zoho CRM is unbeatable on price for a complete solution; and Copper or Streak are ideal if your team is Gmail or Google Workspace native.

For seed-stage startups, starting with HubSpot Sales Hub or Zoho CRM gives you recording plus full CRM functionality without overpaying for Aircall's advanced analytics you won't use yet. As your team grows and call volume scales, you can layer in Aircall for AI coaching and quality monitoring. The worst choice is avoiding recording entirely—you're leaving coaching opportunities and compliance documentation on the table.

Implement call recording as part of broader sales ops hygiene: ensure your team knows recordings are happening, make review and coaching routine (not occasional), and tie insights back to rep coaching and compensation decisions. If implementation feels complex, RevAlign.io can help you evaluate platform fit for your specific sales motion and team structure. Start with one platform, measure adoption and value over 30 days, and adjust based on what your team actually uses versus what marketing promises.

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