Best Call Recording Software for B2B: 7 Top Solutions

Best Call Recording Software for B2B: 7 Top Solutions

Updated May 19, 20261,686 words7 tools compared

Recording customer calls has become essential for B2B companies looking to improve sales performance, ensure compliance, and deliver better customer experiences. With 73% of sales teams using call recording to coach reps and analyze conversations, choosing the right software can significantly impact your team's success.

While many businesses recognize the value of call recording, finding software that integrates well with existing workflows while providing actionable insights remains challenging. The best call recording solutions offer more than just basic recording capabilities—they provide conversation intelligence, automated transcription, and seamless CRM integration.

This comprehensive guide examines seven leading call recording platforms, evaluating their features, pricing, and suitability for different business sizes. Whether you're a startup looking for basic recording functionality or an enterprise needing advanced analytics and compliance features, we'll help you identify the solution that best fits your B2B sales and support operations.

Quick Comparison

ProductBest ForStarting PriceRatingKey Feature
HubSpotSMB to EnterpriseFree4.4/5Integrated CRM platform
SalesforceEnterprise$25/user/mo4.2/5Advanced AI analytics
CloseStartups$49/user/mo4.6/5Built-in calling system
PipedriveSMB$14.90/user/mo4.3/5User-friendly interface
FreshsalesSMBFree4.2/5AI-powered insights
AttioStartupsFree4.5/5Flexible workflow design
FolkStartupsFree4.1/5Relationship-focused CRM

Scroll horizontally to see all columns

Detailed Reviews

In-depth analysis of each platform to help you make the right choice.

#1

HubSpot

Top Pick

Best For: Growing B2B companies that need integrated marketing, sales, and service capabilities alongside call recording

HubSpot offers comprehensive call recording capabilities within its integrated CRM platform, making it ideal for businesses seeking an all-in-one solution. The platform combines marketing, sales, and service tools with native call recording features that automatically sync with contact records. HubSpot's call recording works through their built-in calling tool or can integrate with external phone systems, providing flexibility for different business setups.

Pricing: Free tier available with basic features, paid plans start at $45/month for advanced call recording and analytics features

Key Features

  • Automatic call recording and transcription
  • CRM integration with contact timeline
  • Call analytics and performance reporting
  • Team collaboration and call sharing
  • Mobile app with recording capabilities

Pros

  • +Complete business platform eliminates need for multiple tools and reduces software costs
  • +Free tier provides essential call recording features for small teams getting started
  • +Automatic activity logging saves time and ensures no important conversations are missed

Cons

  • -Advanced features require paid plans which can become expensive for larger teams
  • -Learning curve for teams new to comprehensive CRM platforms

Verdict

HubSpot excels for businesses wanting call recording as part of a complete growth platform. The free tier makes it accessible for startups, while paid features support enterprise needs.

#2

Close

Best For: Inside sales teams and startups that rely heavily on phone-based selling and need professional calling features

Close stands out as a sales-focused CRM with native calling and recording capabilities designed specifically for inside sales teams. Unlike other CRMs that bolt on calling features, Close built their platform around phone-based selling, resulting in superior call recording functionality. The platform includes built-in phone numbers, automatic call logging, and conversation intelligence features that help sales teams close more deals through better call management.

Pricing: Plans start at $49 per user per month, includes unlimited calling and recording within the US and Canada

Key Features

  • Built-in phone system with local numbers
  • Automatic call recording and transcription
  • Call coaching and performance analytics
  • SMS and email integration
  • Power dialer and call queue management

Pros

  • +Native calling system eliminates need for separate phone service and provides better integration
  • +Excellent call quality and reliability with automatic recording of all conversations
  • +Strong mobile app allows full calling functionality from anywhere

Cons

  • -Higher price point compared to basic CRM solutions may not suit all budgets
  • -Primarily focused on US/Canada calling, limited international features

Verdict

Close is the top choice for sales teams where phone calls drive revenue. The integrated approach delivers superior call recording with excellent sales-focused features.

#3

Salesforce

Best For: Large enterprises and established B2B companies with complex sales processes and compliance requirements

Salesforce provides enterprise-grade call recording through its comprehensive CRM platform and integrated calling solutions. The platform offers multiple options for call recording, including native Salesforce Voice and integrations with third-party calling systems. With advanced AI capabilities through Einstein, Salesforce can analyze recorded calls to provide insights on deal progression, customer sentiment, and sales performance, making it powerful for large B2B organizations.

Pricing: Starting at $25 per user per month for basic CRM, call recording features require higher-tier plans or additional products

Key Features

  • Enterprise-grade call recording and storage
  • AI-powered conversation analysis
  • Advanced compliance and security controls
  • Custom reporting and dashboard creation
  • Integration with multiple phone systems

Pros

  • +Highly customizable platform can adapt to complex business requirements and workflows
  • +Advanced AI features provide deep insights from call recordings and conversation patterns
  • +Enterprise security and compliance features meet strict industry requirements

Cons

  • -Complex setup and configuration requires technical expertise or consultant assistance
  • -Higher cost structure makes it less suitable for small businesses and startups

Verdict

Salesforce delivers the most comprehensive call recording solution for enterprises. While complex and expensive, it offers unmatched customization and advanced analytics capabilities.

#4

Pipedrive

Best For: Small to medium businesses seeking user-friendly call recording without complexity or steep learning curves

Pipedrive focuses on simplicity and ease of use, offering straightforward call recording features within an intuitive CRM interface. Designed by salespeople for salespeople, Pipedrive makes call recording accessible without overwhelming users with complex features. The platform integrates with popular calling solutions and provides essential recording capabilities alongside visual pipeline management that helps teams track deal progression through recorded conversations.

Pricing: Plans start at $14.90 per user per month with 14-day free trial, call recording available on higher-tier plans

Key Features

  • One-click call recording activation
  • Visual pipeline with call history
  • Integration with popular phone systems
  • Basic call analytics and reporting
  • Mobile recording capabilities

Pros

  • +Extremely user-friendly interface requires minimal training for team adoption
  • +Affordable pricing makes it accessible for small businesses and growing teams
  • +Strong focus on visual pipeline management helps connect calls to deal outcomes

Cons

  • -Limited advanced features compared to more comprehensive platforms
  • -Basic reporting capabilities may not satisfy teams needing detailed call analytics

Verdict

Pipedrive offers the perfect balance of simplicity and functionality for SMBs. It's ideal for teams wanting effective call recording without platform complexity.

#5

Freshsales

Best For: Growing SMBs that want AI-enhanced call recording capabilities without enterprise-level complexity or cost

Freshsales combines AI-powered insights with practical call recording features in an affordable, easy-to-use package. Part of the Freshworks suite, it offers good integration capabilities and includes conversation intelligence features that analyze recorded calls for sentiment, keywords, and talk time ratios. The platform provides a solid middle ground between basic recording tools and enterprise-level solutions, making it suitable for growing B2B companies.

Pricing: Free plan available with basic features, paid plans start at $15 per user per month for advanced call recording

Key Features

  • AI-powered call analysis and scoring
  • Automatic transcription and keyword detection
  • Built-in phone system integration
  • Call performance dashboards
  • Team collaboration features

Pros

  • +AI features provide valuable insights from recorded calls at an affordable price point
  • +Free tier allows testing of core functionality before committing to paid plans
  • +Good balance of features and usability without overwhelming new users

Cons

  • -AI features may not be as advanced as specialized conversation intelligence platforms
  • -Integration options more limited compared to larger CRM platforms

Verdict

Freshsales delivers solid value for SMBs wanting AI-enhanced call recording. The free tier and reasonable pricing make it accessible for budget-conscious teams.

#6

Attio

Best For: Modern startups and tech companies that need customizable call recording within a flexible CRM framework

Attio brings a modern, flexible approach to CRM and call recording, allowing teams to customize their workflow exactly to their needs. This next-generation platform combines powerful data management with integrated communication tools, including call recording capabilities that adapt to different sales processes. Attio's strength lies in its flexibility and modern interface, making it particularly appealing to tech-savvy startups and scale-ups.

Pricing: Free tier available for small teams, paid plans start at $29 per user per month for advanced features

Key Features

  • Customizable call recording workflows
  • Advanced data visualization and reporting
  • Native integrations with modern tools
  • Collaborative call notes and sharing
  • API access for custom integrations

Pros

  • +Highly flexible platform adapts to unique business workflows and requirements
  • +Modern, intuitive interface appeals to teams accustomed to contemporary software design
  • +Strong integration capabilities with popular modern business tools and services

Cons

  • -Newer platform may lack some mature features found in established solutions
  • -Customization options might overwhelm teams preferring simpler, out-of-the-box solutions

Verdict

Attio is perfect for modern teams that prioritize flexibility and customization. While newer to market, it offers innovative approaches to call recording and CRM.

#7

Folk

Best For: Relationship-driven businesses and consultancies that prioritize long-term client relationships over high-volume transactions

Folk takes a relationship-focused approach to CRM and call recording, emphasizing personal connections and long-term relationship building over transactional interactions. The platform combines simple call recording capabilities with intelligent contact management that helps teams maintain meaningful relationships with prospects and customers. Folk's AI assists with data entry and relationship insights, making it easier to track important conversations and follow-ups.

Pricing: Free plan available for basic use, paid plans start at $20 per user per month for advanced relationship features

Key Features

  • Relationship-focused call recording and notes
  • AI-assisted contact data management
  • Personal connection tracking
  • Simple call logging and follow-up reminders
  • Team sharing and collaboration tools

Pros

  • +Unique focus on relationship building sets it apart from transaction-focused alternatives
  • +AI automation reduces manual data entry while maintaining personal touch in communications
  • +Simple, clean interface makes it easy for teams to adopt and use consistently

Cons

  • -May lack advanced features needed by high-volume sales teams or complex organizations
  • -Relationship focus might not align with all business models or sales approaches

Verdict

Folk excels for businesses where relationships matter more than volume. Its unique approach to call recording supports long-term relationship building effectively.

Frequently Asked Questions about best call recording software for b2b

B2B teams should prioritize automatic recording capabilities, CRM integration, transcription services, and conversation analytics. Compliance features are crucial for regulated industries, while coaching tools help improve team performance. Search functionality within recordings saves time when reviewing specific conversations. Consider mobile recording capabilities if your team works remotely, and ensure the solution provides adequate storage and backup options for important business conversations.

Call recording software improves B2B sales performance by enabling managers to coach reps using real conversations, identify successful talk tracks and objection handling techniques, and analyze customer pain points. Teams can review lost deals to understand failure patterns and replicate successful approaches across the organization. Conversation intelligence features highlight key moments in calls, track customer sentiment, and provide data-driven insights that help sales teams close more deals and reduce sales cycle length.

B2B call recording must comply with federal and state consent laws, which vary by location. Some states require two-party consent, while others only need one-party consent. International calls may have additional requirements. Choose software that automatically handles consent notifications, provides secure storage with encryption, includes audit trails, and offers retention controls. Industries like healthcare and finance have specific regulations requiring particular security standards and data handling procedures that your chosen solution must support.

B2B call recording software costs range from free basic plans to $100+ per user monthly for enterprise solutions. Startups can begin with free tiers from HubSpot or Freshsales, spending $0-30 per user monthly. Growing SMBs typically invest $20-50 per user monthly for integrated CRM solutions with recording capabilities. Enterprise organizations often spend $50-100+ per user monthly for advanced analytics, compliance features, and custom integrations. Consider total cost including phone service, storage, and training when budgeting for implementation.

Conclusion

Selecting the right call recording software for your B2B team depends on your specific needs, budget, and growth stage. Startups benefit from solutions like HubSpot's free tier or Folk's relationship-focused approach, while established enterprises require the advanced capabilities found in Salesforce or Close. The key is matching software capabilities with your actual requirements rather than paying for features you won't use.

Successful implementation goes beyond choosing the right platform—it requires proper team training, clear usage policies, and compliance with recording laws. Start with a free trial or basic plan to test functionality with your workflows before committing to annual contracts. Remember that the best call recording software is the one your team will actually use consistently to improve customer relationships and drive business growth.

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