Best Apps to Record Sales Calls: 2024 Guide

Best Apps to Record Sales Calls: 2024 Guide

Updated August 4, 20263,151 words8 tools compared

Sales call recordings are essential for training, compliance, and performance improvement—but not all recording apps are created equal. Whether you need native call recording built into your CRM, a dedicated telephony platform, or a lightweight integration, choosing the right tool can mean the difference between capturing valuable insights and missing critical data.

In this guide, we've analyzed 15 apps used by B2B sales teams to identify which deliver genuine call recording capabilities, reliable transcription, and seamless integration with your existing workflows. We'll break down pricing, compare key features, and help you understand which solution fits your team size, industry requirements, and budget.

Quick Comparison

ProductBest ForStarting PriceRatingKey Feature
HubSpot Sales HubAll-in-one CRM with call recording$50/moRead reviews on G2 →Built-in call recording & transcription
AircallPhone system with native recording$30/moRead reviews on G2 →VoIP platform with unlimited recording
Zoho CRMBudget-conscious teams needing recording$18/moRead reviews on G2 →Integrated recording with call analytics
StreakGmail-first sales teams$99/moRead reviews on G2 →Email-based CRM with call logging
CopperGoogle Workspace users$25/moRead reviews on G2 →Gmail-native CRM with recording
Salesforce EssentialsStructured enterprise teams$165/moRead reviews on G2 →Comprehensive call tracking
Monday CRMVisual pipeline management$300+/moRead reviews on G2 →Customizable workflow automation
HubSpot SequencesSales automation focus$50/moRead reviews on G2 →Outbound call sequences
PodioCustom workflow buildersContact salesRead reviews on G2 →Flexible project management
Hubspot Operations HubOperations teams$600+/moRead reviews on G2 →Advanced data synchronization
Verifone CRMPayment-integrated salesContact salesRead reviews on G2 →Payment processing integration
SuperhumanEmail productivity$30/moRead reviews on G2 →AI-powered email management
Slack Sales ElevateSlack-native teamsPart of SlackRead reviews on G2 →In-app deal tracking
Notion CRMKnowledge-based teams$8-10/moRead reviews on G2 →Flexible database structure
KlaviyoE-commerce focused$20+/moRead reviews on G2 →Customer data platform

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Detailed Reviews

In-depth analysis of each platform to help you make the right choice.

#1

HubSpot Sales Hub

Top Pick

Best For: Sales teams of all sizes seeking an integrated CRM with built-in call recording and transcription

HubSpot Sales Hub offers native call recording directly within the CRM platform, making it the go-to choice for teams wanting a unified solution. With automatic call transcription, conversation intelligence, and seamless logging to contact records, it eliminates the need for third-party recording tools. The platform automatically syncs recordings to deals and contacts, ensuring nothing slips through the cracks.

Pricing: Starts at $50/month (Professional tier) for one user; scales based on users and features; free tier available with limited recording

Key Features

  • Automatic call recording and transcription
  • AI-powered call summaries and insights
  • Automatic logging to contact records and deals
  • Call scheduling and local/international calling
  • Integration with Slack, Gmail, and Outlook

Pros

  • +All-in-one platform eliminates tool sprawl and reduces context switching
  • +Transcriptions are automatically searchable and indexed within the CRM
  • +Compliance-ready with audit logs and permission controls for regulated industries
  • +Call insights highlight key moments (objections, next steps, competitor mentions)

Cons

  • -International calling rates can add up for remote teams
  • -Transcription quality depends on audio quality; background noise impacts accuracy
  • -Limited customization compared to dedicated phone systems

Verdict

HubSpot Sales Hub is the best choice if you want a complete CRM with call recording built in. You'll save money by consolidating tools and your team will have instant access to recordings without leaving the CRM. For most B2B SaaS companies from seed to Series B, this is the most practical option.

#2

Aircall

Best For: Sales teams requiring a full-featured VoIP system with robust call recording, analytics, and quality assurance

Aircall is a dedicated cloud phone system that treats call recording as a first-class feature, not an afterthought. Every call is recorded by default (with compliance compliance), and the platform provides detailed call analytics, quality assurance tools, and team performance dashboards. It integrates with major CRMs including Salesforce, HubSpot, and Pipedrive, making it ideal for teams that need a professional phone system with powerful recording capabilities.

Pricing: Starts at $30/month per agent; pricing scales with users; includes unlimited call recording on all plans

Key Features

  • Cloud-based VoIP with local and international numbers
  • Unlimited call recording on all pricing tiers
  • Real-time call quality monitoring and dashboards
  • One-click integrations with HubSpot, Salesforce, Pipedrive, and Slack
  • IVR and call routing automation

Pros

  • +Recording is truly unlimited—no hidden caps or overages on any plan
  • +Integration with CRMs captures call details automatically without manual logging
  • +Call analytics provide team and individual performance metrics
  • +Compliance-built-in with call retention policies and audit trails

Cons

  • -Higher setup cost than CRM-native solutions when adding to existing tech stack
  • -Requires team adoption of a new calling interface, which can create change management friction
  • -International calling quality varies by region

Verdict

Aircall is the best choice if you need a dedicated phone system that treats recording as a core feature. It's ideal for customer-facing teams where call quality, compliance, and detailed analytics matter. The unlimited recording on all tiers removes pricing complexity compared to competitors.

#3

Zoho CRM

Best For: Budget-focused sales teams wanting integrated recording without premium pricing

Zoho CRM offers integrated call recording at an exceptionally low price point, making it attractive for cost-conscious teams. The platform includes Zoho Voice (a built-in calling feature), automatic call recording, transcription, and detailed call analytics. While not as feature-rich as dedicated phone systems, Zoho provides solid call recording capabilities bundled with a full CRM at a fraction of the cost of competitors.

Pricing: Starts at $18/month (Standard tier) per user; includes call recording; higher tiers unlock more advanced features

Key Features

  • Built-in call recording via Zoho Voice
  • Automatic call logging and transcription
  • Call performance analytics and conversion tracking
  • Automatic contact and deal associations
  • Integration with Slack, Gmail, and Microsoft 365

Pros

  • +Exceptional value: full CRM plus call recording at $18/month base price
  • +Zoho Voice integrates natively without third-party dependencies
  • +Call recordings automatically link to contact and deal records
  • +Zoho's offline capabilities allow work without internet (limited)

Cons

  • -Transcription accuracy lags behind HubSpot and Aircall in noisy environments
  • -User interface can feel dated compared to modern competitors
  • -Customer support response times are slower during peak hours

Verdict

Zoho CRM is the best option if budget is your primary constraint but you still need integrated recording. It's particularly attractive for bootstrapped startups or early-stage companies where every dollar counts. The call recording works well for quality audio calls, though transcription quality may require manual review in complex conversations.

#4

Copper

Best For: Google Workspace teams seeking a Gmail-native CRM with call logging and deal management

Copper is purpose-built for Google Workspace users and offers seamless integration with Gmail, Google Calendar, and Google Meet. While Copper itself doesn't record calls natively, it integrates with Google Meet and third-party calling providers, and automatically logs call details to contact records. It's ideal for teams already invested in Google's ecosystem who want a lightweight CRM without jumping between platforms.

Pricing: Starts at $25/month (Starter tier) per user; scales with team size and features

Key Features

  • Gmail-native interface with zero context switching
  • Automatic email and calendar integration
  • Google Meet integration for video calls
  • Automatic contact enrichment via Clearbit
  • Custom fields and workflow automation

Pros

  • +Perfect fit for Google Workspace users—no separate login required
  • +Minimal learning curve because it lives in Gmail
  • +Google Meet calls can be recorded natively and automatically logged
  • +Contact enrichment happens automatically without manual data entry

Cons

  • -Call recording depends on Google Meet, not native VoIP functionality
  • -Limited phone system features (no local numbers or advanced call routing)
  • -Analytics are simpler than dedicated CRM platforms

Verdict

Copper is best for Google Workspace-first teams that want CRM functionality without leaving Gmail. It works well for call logging and documentation, but if you need advanced phone system features or traditional call recording, HubSpot or Aircall are better choices.

#5

Streak

Best For: Email-first sales teams that prefer managing deals and conversations within Gmail

Streak is an email-centric CRM that integrates directly into Gmail, treating email as the source of truth for sales conversations. While Streak itself doesn't record phone calls natively, it excels at capturing email conversations and meeting notes. For teams where most communication happens via email with occasional calls, Streak provides lightweight deal tracking and pipeline visibility without CRM complexity.

Pricing: Starts at $99/month; includes unlimited email tracking, deal management, and pipeline analytics

Key Features

  • Gmail-native interface with zero tab switching
  • Email tracking and open notifications
  • Pipeline visualization and stage tracking
  • Integration with Google Calendar and Google Meet
  • Custom pipelines and lead scoring

Pros

  • +Fastest adoption for teams already living in Gmail
  • +Email tracking provides engagement intelligence
  • +Lightweight—no complex CRM setup or data migrations required
  • +Good for high-volume email-based communication

Cons

  • -Call recording not a native feature; requires third-party integration
  • -Phone system integration is limited compared to dedicated platforms
  • -Better for email-driven sales than call-heavy models

Verdict

Streak is best if your sales process is email-driven with occasional calls. The $99/month price point is higher than traditional CRMs, making it less suitable for call-recording-focused teams. Consider Streak if email is 80%+ of your sales communication and you need lightweight pipeline tracking.

#6

Salesforce Essentials

Best For: Teams already committed to Salesforce ecosystem or requiring enterprise-grade compliance

Salesforce Essentials is the lightweight version of Salesforce, designed for small teams with simpler needs than the full platform. It includes basic call logging, contact management, and opportunity tracking, but recording capabilities are limited without additional integrations. For teams that require Salesforce compliance or ecosystem integration, Essentials provides adequate call tracking functionality.

Pricing: Starts at $165/month for up to 10 users; scales based on user count and feature tier

Key Features

  • Basic contact and opportunity management
  • Activity logging and timeline tracking
  • Mobile app for field teams
  • Salesforce integration ecosystem access
  • Standard reporting and dashboards

Pros

  • +Salesforce ecosystem integration opens access to thousands of third-party apps
  • +Enterprise-grade security and compliance certifications
  • +Familiar platform for teams with Salesforce experience

Cons

  • -High minimum price ($165/month) limits viability for small teams
  • -Native call recording is limited; requires Salesforce-compatible third-party tools
  • -Setup and configuration can be complex; typically requires admin support
  • -Overkill for early-stage teams with simpler needs

Verdict

Salesforce Essentials is best only if you're already committed to Salesforce or require specific compliance certifications. For call recording, you'll likely need additional third-party integrations, adding complexity and cost. Smaller teams will find better value in HubSpot or Zoho.

#7

Monday CRM

Best For: Teams that prioritize visual pipeline management and customizable workflows over native phone features

Monday.com's CRM module offers highly visual pipeline management with customizable workflows. While it supports deal tracking and activity logging, call recording isn't a primary feature. Monday CRM works best for teams that prioritize visual collaboration and workflow flexibility over native calling capabilities, though it can integrate with third-party calling and recording tools.

Pricing: Starts at $300+/month for teams (pricing varies by configuration); custom quotes available

Key Features

  • Highly customizable pipeline boards and workflows
  • Real-time collaboration and team visibility
  • Native integrations with Slack, Zapier, and Microsoft Teams
  • Custom automations and workflow triggers
  • Mobile app for remote teams

Pros

  • +Exceptional visual interface makes pipeline status instantly obvious
  • +Customizable workflows accommodate unusual sales processes
  • +Strong team collaboration features reduce communication overhead

Cons

  • -Native call recording not available; requires third-party integrations
  • -Higher pricing than specialized CRMs with equivalent functionality
  • -Configuration complexity requires dedicated admin time
  • -Call logging workflow is manual without integrations

Verdict

Monday CRM isn't the best choice for teams focused on call recording. Its strength is visual workflow management, not telephony. If call recording is a requirement, pair it with Aircall or Zapier integrations, but you'll pay more for equivalent functionality compared to HubSpot or Zoho.

#8

HubSpot Sequences

Best For: Outbound-focused sales teams running automated engagement sequences with integrated calling

HubSpot Sequences is designed specifically for outbound sales engagement and automated call scheduling. It includes call recording functionality as part of the Sales Hub platform but positions calling as one of many outreach channels alongside email. For teams focused on outbound prospecting with automated sequences, Sequences provides integrated calling and recording in a workflow-first interface.

Pricing: Included in HubSpot Sales Hub Professional ($50/month) and above; separate sequence credits may apply

Key Features

  • Automated outbound call scheduling and reminders
  • Integrated call recording within sequences
  • Multi-channel sequences (email + calls + SMS)
  • Automatic logging to contact timeline
  • Performance analytics by sequence and contact

Pros

  • +Sequences enforce consistent outreach workflows across teams
  • +Call recording integrates naturally within execution flow
  • +Analytics show which sequences convert best

Cons

  • -Requires HubSpot subscription (not standalone product)
  • -Call recording is secondary to email sequencing
  • -Limited phone system features compared to Aircall or Zoho Voice

Verdict

HubSpot Sequences is best if you're already using HubSpot Sales Hub and run outbound prospecting campaigns. The call recording integrates smoothly into sequences, but it's not optimized for high-volume calling like dedicated phone systems. Consider this as part of your HubSpot suite rather than a standalone solution.

Frequently Asked Questions about best app to record sales calls

Call recording captures the actual audio of the conversation, creating a file you can replay, transcribe, and analyze. Call logging simply documents that a call happened—contact details, duration, outcome—but doesn't capture audio. For sales coaching, compliance, and dispute resolution, you need actual recordings. Most modern CRMs and phone systems now offer both: automatic recording plus logging to contact records. Some basic CRMs like Notion or lightweight tools only provide logging without recording capability. If your use case involves training new reps or regulatory compliance, ensure your chosen platform does actual recording, not just activity logging.

Yes—compliance varies dramatically by jurisdiction. In the US, you must follow either 'one-party' consent (you can record if you're on the call) or 'two-party' consent (all parties must agree) rules, which differ by state. California, Florida, and Pennsylvania require two-party consent. Europe's GDPR requires explicit consent and provides data rights to recorded individuals. Many sales tools include compliance features like automatic consent disclosures before calls begin, audit logs, and retention policies that help you stay compliant. Before implementing call recording, consult your legal team or a compliance expert about requirements in your specific jurisdictions. Most enterprise solutions (HubSpot, Salesforce, Aircall) offer compliance templates, but the responsibility to configure them correctly falls on you.

Zoho CRM offers the best price-to-feature ratio at $18/month, including both CRM and call recording functionality. HubSpot Sales Hub at $50/month adds AI-powered insights and more polished transcription, making it worth the $32 monthly premium if budget allows. For Google Workspace teams, Copper at $25/month provides Gmail integration plus Google Meet recording. For absolute minimalists, consider Notion CRM ($8-10/month) paired with a free calling solution like Google Voice with third-party recording tools, though this requires more manual setup. The cost difference between $18 (Zoho) and $50 (HubSpot) might seem large early on, but as you scale, HubSpot's superior transcription accuracy and team collaboration features often save time that startup founders can't afford to waste. Start with Zoho if every dollar matters; upgrade to HubSpot when quality-of-life improvements become worth the investment.

Absolutely—this is one of the primary reasons to implement call recording. Most modern platforms (HubSpot, Aircall, Zoho) let you filter and search recordings by rep, call outcome, or date, making it easy to find coaching moments. Some platforms like HubSpot and Aircall include AI-powered summaries highlighting objections, next steps, and competitor mentions, which directly surface coaching opportunities. Best practice: establish a rotation where leadership listens to 2-3 calls per rep per week, documents observations, and provides weekly feedback. Use recordings to celebrate strong objection handling and identify gaps in product knowledge or discovery techniques. Store recordings securely with access controls limiting who can listen to which calls to protect rep privacy. Some teams use recordings to create internal training libraries around your top-performing reps' techniques, making their expertise scalable across the team.

Conclusion

The best app for recording sales calls depends on your team size, budget, existing tech stack, and whether you need a comprehensive CRM or just phone functionality. HubSpot Sales Hub remains the top choice for most B2B teams because call recording is built in, transcriptions are searchable within the CRM, and the AI-powered insights highlight coaching moments automatically. For teams prioritizing cost, Zoho CRM delivers equivalent functionality at less than half the price. If you're Google Workspace-native, Copper provides a lightweight alternative that lives in Gmail. For phone system features and compliance-first requirements, Aircall offers unlimited recording without tier restrictions.

When selecting your platform, prioritize integration with your existing workflow (Gmail, Slack, or your current CRM) and ensure compliance requirements are met before signing a contract. Test the transcription accuracy with your team's typical audio quality—background noise dramatically impacts results. Most platforms offer free trials; use them to confirm that auto-logging to contacts actually works as advertised rather than requiring manual data entry.

Once you've selected a platform, consider working with implementation partners like RevAlign.io who specialize in sales tech integration and adoption. They can help ensure your call recording flows into coaching workflows and doesn't become orphaned data. The real value of call recording emerges when recordings drive coaching conversations, not when they sit unwatched in a database. Focus on selecting a tool your team will actually use, then build habits around regular listening and feedback.

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